Know about client issues before your clients do
NotiLens lets agencies monitor every client's payments, orders, deploys, and cron jobs from a single account — with named, per-client alerts routed to the right team members.
Agencies shouldn't find out from clients
Managing 10 or 20 clients means 10 or 20 sets of systems to watch. When any one of them breaks, the call you don't want is the client calling you first.
Client called before you knew
A client's checkout broke during a weekend sale. They lost revenue for 3 hours. You found out on Monday morning — from them. That's a relationship-damaging moment no retainer can repair.
Payment failure went undetected
A payment failure rate spike went unnoticed for 6 hours. The client opened a support ticket before your team even knew there was an issue. Proactive monitoring is the difference between managing the problem and explaining it.
Managing 10 tools per client
Each client has their own Shopify, Stripe, hosting, and analytics. Checking each one individually isn't scalable — and the gaps between manual checks are exactly where problems hide until they become crises.
One account for every client you manage
NotiLens topics map cleanly to clients. Create one topic per client, configure their alert rules, and route notifications to the right team member — all from a single account.
Multi-client topic management
Create a dedicated NotiLens topic per client. Each topic has its own webhook URL, alert rules, and notification settings — isolated, organized, and easy to hand off when a client moves teams.
Per-client alert routing
Route each client's alerts to the right account manager through the NotiLens mobile app. Client A goes to Sarah. Client B goes to the DevOps team. Everyone gets what they need — nothing they don't.
Silence & broken flow detection
Know the instant a client's order flow, signup funnel, or payment webhook goes quiet. NotiLens watches for the absence of expected activity — the exact gap your uptime monitor misses.
Client subscriber access
Add client team members as subscribers to their own topics. They see only their alerts. Your team sees everything. Each subscriber can set their own Do Not Disturb schedule independently.
Cron job & background task monitoring
Track client cron jobs and background workers. If a job completes with zero records processed or doesn't fire within its expected window, NotiLens alerts you before the client's data goes stale.
Acknowledgement (ACK)
Critical client alerts repeat every 5 minutes until someone on your team acknowledges them. A client's order flow won't go unnoticed — even if it breaks at 2am on a Saturday.
What NotiLens sends your agency team
Named, client-prefixed alerts so your team always knows which client is affected — and can respond with full context before anyone calls.
Being proactive isn't just good service — it's what retains clients.
When you call a client before they call you, the conversation is completely different. NotiLens gives your agency the real-time visibility to spot and resolve client issues before they become complaints — or cancellations.
Be the agency that always knows first.
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